Privacy Policy

This Privacy Policy explains how Mode Heating Ltd ("we", "us", "our") collects, uses and protects the personal data you provide when you use this website or get in touch with us. We are committed to handling your information responsibly and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Mode Heating Ltd is a company registered in England and Wales (company number 16628215). Our registered address is 5 Highfield, Boston Spa, Wetherby, West Yorkshire LS23 6HB. We are the "data controller" for the personal data described in this policy.

For any privacy questions or requests, contact us at info@modeheating.co.uk or call 01937 223309.

What data we collect

• Contact form: your name, email address, phone number, the service you are interested in (optional) and your message.
• Free guide request: your name and email address.
• Analytics data: anonymised usage data such as pages visited, device type and approximate location, collected via Google Analytics to help us improve the site (see our Cookie Policy for how to opt out).

How we use your data and our legal basis

• To respond to your enquiry and provide a quote — on the basis of taking steps at your request prior to entering a contract.
• To send you the free guide you requested — on the basis of your consent.
• To understand how our website is used and improve it — on the basis of our legitimate interests.
• To protect our website and forms from spam and abuse — on the basis of our legitimate interests.

We do not sell your personal data, and we do not use it for marketing without your consent.

Who we share it with

We use a small number of trusted third-party providers ("processors") to run this website and respond to enquiries:

• Amazon SES — delivers the emails generated by our contact and guide forms.
• Cloudflare — hosts the website and provides security (including the Turnstile anti-spam check).
• Google Analytics — measures website usage.
• Voomly — hosts video content embedded on the site.
• Google Maps — displays our service-area map.

These providers only process your data on our instructions. Some may process data outside the UK; where they do, appropriate safeguards are in place.

How long we keep it

We keep enquiry details for as long as needed to respond and for our legitimate business records, and no longer than necessary. Analytics data is retained according to our Google Analytics settings. You can ask us to delete your data at any time.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, email info@modeheating.co.uk.

Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.